Privacy Policy – Mulmotor

At Mulmotor (“we”, “us”, or “our”), accessible via Mulmotor.com, protecting the privacy and financial safety of our global customer base is one of our primary commitments. This Privacy Policy document outlines the types of personal data we collect, how it is legally processed, and your explicit rights regarding your information when purchasing our high-performance machinery and engines.

1. Information We Collect

To fulfill your retail shopping requests or evaluate commercial B2B procurement queries, we collect the following categories of information:

– Personal Identity Data: Your full name, corporate name (for company RFQ submissions), billing address, physical shipping destination, official email address, and direct phone number.

– Transactional & Financial Data: Information required to complete securely authorized purchases (such as billing logs). Please note that your complete credit card digits or wallet data are processed strictly via certified, PCI-DSS compliant payment gateways (Visa, Mastercard, PayPal, Wise, or Bank Transfer) and are never stored directly on Mulmotor’s servers.

– Technical System Data: Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and anonymous click metrics captured during storefront navigation.

2. How We Use Your Information

We process customer personal data based on legitimate legal business parameters, primarily to:

– Process, pack, and securely dispatch equipment orders through our verified logistics network (UPS, DHL, FedEx, and GSC).

– Generate and deliver optimized volume freight quotations for customized commercial corporate RFQ requests.

– Send critical, automated transactional updates—including real-time end-to-end shipping tracking links or proforma invoicing details.

– Prevent systemic e-commerce payment fraud, mitigate unauthorized site intrusions, and maintain a highly secure checkout infrastructure.

– Comply with international trade regulations, customs clearance frameworks, and regional tax obligations.

3. Data Sharing and Third-Party Disclosures

Mulmotor does not rent, sell, or trade your personal data to third-party marketing brokers. Your data is disclosed strictly to trusted third-party service entities necessary to conclude your transactions:

– Logistics Partners: Sharing shipping addresses and contact phone numbers with UPS, DHL, FedEx, and GSC to secure successful global deliveries.

– Financial Gateways: Transmitting necessary transaction totals to credit processors or bank wire networks to confirm capital transfers.

– Regulatory Authorities: Sharing data if strictly mandated to comply with customs clearings, import duty declarations, or international sanctions checks (such as enforcing our geographic exclusion of North Korea).

4. Data Security and Retention Timelines

We prioritize physical and digital safety architectures. Our entire storefront communicates over an encrypted SSL (Secure Sockets Layer) channel. We retain your personal parameters only for as long as necessary to fulfill order delivery mandates, maintain robust corporate accounting archives, or resolve legal warranty claims.

5. Your Global Data Protection Rights (GDPR & CCPA)

Depending on your geographic residency, you possess explicit rights regarding your digital information:

– The Right to Access & Portability: Requesting digital copies of all personal information held in our live databases.

– The Right to Rectification: Requiring immediate corrections to inaccurate shipping files or outdated billing information.

– The Right to Erasure (“Right to be Forgotten”): Requesting the complete deletion of your customer record profile, provided all active shipping workflows and structural financial audit requirements are concluded.

6. Updates to This Policy

We reserve the right to modify this Privacy Policy to align with new logistics protocols, payment gate integrations, or international data privacy rules. Updates take immediate effect upon publishing to this active page link.

Contact Our Data Privacy Officer

To exercise your data protection rights, request full information erasure, or ask questions regarding our privacy compliance framework, please contact our desk:

Official Email: privacy@mulmotor.com

Phone Support: +62 831-8934-5658

Corporate Address: Jl. Boulevard Raya Blok WB2 No.24, Kelapa Gading, North Jakarta, 14240, Indonesia