Shipping and Returns

SHIPPING INFORMATION

Countries support for Delivery and Returns.

Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia and Zimbabwe.

Order cut-off: 11:00 AM (GMT+07:00 Western Indonesia Time, Jakarta)
Handling time: 1-2 business days (Monday to Friday)
Transit time: 11-12 business days (Monday to Friday)
Total estimated delivery time: 12-14 business days
Currency: US Dollar (USD)
Flat shipping cost: USD 110.00 (for all orders)
Free shipping: on orders over USD 1000.00

Local Pickup
For your convenience, you may choose to pick up your order from our shop. If you select “Local Pickup,” we will notify you when your item is ready for collection. You can find the pickup location on the checkout page of our website.

Couriers
We use a range of leading global couriers, including UPS, DHL, FedEx, USPS, and local postal services, depending on the origin and destination country and the type of product.

Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track your order status by using the provided tracking number on the courier’s website.

Incorrect Address
If your package is returned to us as Un-deliverable due to an incorrect address, failure to collect from the carrier, or reasons beyond our control, we will notify you by email. Additional shipping charges may apply if the package needs to be re-shipped amount USD 110.00 as your responsibility with the wrong address.

Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at [email protected] or [email protected] with your order number and photos of the damaged package and items. If your package is lost in transit, please reach out to us at [email protected]. We will work with the carrier to locate your package or initiate a replacement or refund.

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RETURNS INFORMATION

New and slightly used products (This includes products that are opened or have been slightly used) may be returned within 60 days of date of purchase show in invoice order. Items must be returned in with intact packaging.

• Condition for Returns: New and slightly used products (This includes products that are opened or have been slightly used) in their original packaging.
• Return Window: 60 days of date of purchase show in invoice order.
• Return Method: By mail and In store.
• Currency: US Dollar (USD).
• Return Label: Included in the package
• Restocking Fee: 10% restocking fee from price of product.

Do you accept exchanges?
Yes, we accept exchanges.

• Condition for Exchanges: New and slightly used products (This includes products that are opened or have been slightly used) in their original packaging.
• Exchange Window: 60 days of date of purchase show in invoice order.

Refund Information

• Refund Processing Time: Refunds are processed within 5 business days after we received the product. Refunds will be issued to the original payment method. For orders placed via In stock Pickup refunds also will be processed through original payment method. The payment of refunds will show in your account balance in 1-2 business days depending of payment method.

To be eligible for a return, refund and exchange, your item must New and slightly used products (This includes products that are opened or have been slightly used) and it’s in original packaging.

How to Start a Return or Exchange

To begin a return or exchange, please contact us at [email protected] or [email protected]. We will help you for the instructions on how and where to send the item.

Order Cancellations

You can cancel any order or part of an order within 24 hours of placing the order. Any amount paid will be refunded using the same mode of payment that was used to make the purchase.

Manufacturer’s Warranties

All products we sell are covered by a manufacturer’s warranty. Warranty terms vary depending on the manufacturer and product, so please refer to your product documentation for specific details. If you have any questions about a warranty, feel free to contact us. For warranty claims, you must contact the manufacturer’s authorized warranty service center nearest to you. Contact information is typically provided with the product or available directly from the manufacturer.